Terms and Conditions

40 Year Pictureplate Quality Guarantee

We are proud to make our Pictureplate to the highest quality standards and guarantee its durability for 40 years of normal household use.

If a Pictureplate develops a manufacturing fault or blemish we will replace it free of charge with an identical copy. If we don't have the picture on file, we'll replace it with your new drawing.

We will also freely replace any product broken during shipping or from handling within one year of delivery.

This guarantee does not cover normal wear and tear (e.g. surface scratches from knife and fork), breakages after 1 year, misuse in microwaves or minor melamine flow lines. You don't need to return the product, but we do require a photograph of the fault.

Last updated: 1 July 2021.

Terms of Ordering

14 DAY ACCOUNT. We freely extend 14 days credit to all customers, but we require all invoices to be paid before orders are shipped. Ownership of the goods passes to the buyer at the time the invoice is paid.

LATE ORDERS. We accept late orders even after your main order has been received, charged at the same rate as your main order. Late orders may delay the dispatch of your original order.
Fees. Until your order has been packed for dispatch, you can send in extra drawings (this will incur a $10 Late Order Processing Fee) or add extra copies of existing drawings (no processing fee). Once your main order has been packed for dispatch, late drawings will be charged a $20 fee and late re-orders of existing drawings will be charged a $10 fee. The fee includes GST, and is waived for any late orders of at least 10 items in total.
Early Bird. The Early Bird Discount will only apply to late orders if the late order is received before the Early Bird Discount closing date.
New order. Late orders must be received no later than 90 days after the main order is dispatched, or they will be considered and charged as a new order.

REFUNDS AND CANCELLATIONS. Partial or full cancellations are accepted until we issue an invoice as from this point we have begun manufacture of your order.

USING OUR JUDGEMENT. Please be careful when completing order forms. If, following a mistake in your order, such as incorrect item counts or photos not correctly attached to templates, you request us to use our judgement or extra initiative to resolve it on your behalf, we will not be responsible if you or a parent are unhappy with the results.

SHIPPING POLICY. Our prices include all regular shipping charges within Australia. Additional charges apply for international orders, orders sent in two or more shipments, or express delivery options. Products broken or damaged in transit will be replaced if reported within 30 days of delivery.

Last updated: 21 July 2017.

Loyalty Club

QUALIFYING ORDERS. To qualify, an order must contain at least 10 items of any type. The discount applies to each Pictureplate in the order.

GAINING STARS. For each year that you place at least one qualifying order with us, you will receive, in the following year, another Star in our Loyalty Club. The more Stars you have, the greater the discount for qualifying orders in that year.

LOSING STARS. If you do not place a qualifying order in a year, you will lose one Star in the following year, which means your discount will reduce.

MAXIMUM STAR LEVEL. The maximum number of Stars is 3. If you reach 3 Stars and continue to place orders each year, your Star level and discount will neither increase nor decrease.

NON-TRANSFERRABLE. Loyalty Stars belong to the customer account that accrued them and cannot be transferred between accounts or organisations with different customer codes.

Last updated: 3 March 2014.

Online Parent Payments

We can accept and hold payments on behalf of a customer using our online credit card payments service.

We charge a $1 AUD credit card surcharge on every online parent payment, which goes towards paying the merchant fees we incur for this service. This fee may be changed at any time.

The remaining funds are held as a credit on the customer's account. Pictureproducts holds these funds until such a time as the customer's project is completed, and will draw from these funds to pay any invoices which are raised for the customer.

When the project is completed, any remaining credit will be returned to the customer's nominated bank account.

If a parent should request a refund from us, either directly or by lodging a dispute by their bank, we will subtract the value of their payment, plus any associated merchant costs incurred, from the balance of the customer's funds.

Last updated: 23 August 2021.

Privacy Policy

We protect your personal information with industry-grade IT and physical security.

We will share your details only with our shipping company to enable delivery of your order, and to assist you by providing shipment notifications by email.

With your permission, we may use any feedback you provide for marketing purposes, including relaying your feedback to your organisation in future years.

We will not share, distribute, sell or otherwise make available your personal information to any other third parties.

All confidential waste is securely destroyed by an accredited information security company.

Last updated: 28 January 2014.